Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AnimeHonbu (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://animehonbu.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
W***a2 Jan 2022 04:26
The product was agreed to the description, arrived in the indicated time without any problem, the quality is excellent and the textures equally
M***a25 Dec 2021 19:58
Perfect! The size is great also, around 1,50m
Customer20 Dec 2021 05:55
Y***s12 Dec 2021 18:20
This very nice product good quality excellent store attention and delivery arrive super fast
Y***a11 Dec 2021 04:31
The cape came to the Dnepr in less than a month. to the touch pleasant.
A***c7 Dec 2021 21:18
I arrive much earlier than expected, I love it!
R***r6 Dec 2021 11:26
Todo perfecto llego rapido
A***a4 Dec 2021 10:31
Is very convenient, mięciutkie and cute. Quickly came. Recommend.
P***r3 Dec 2021 00:52
Very good quality and is mega milusi and warm very quickly came recommend
L***X29 Nov 2021 12:35
Genial, me encanto insta: leth_makeup
M***z29 Nov 2021 12:01
recibido en la fecha indicada ☺️ muchas gracias
Customer26 Nov 2021 11:28
It came very fast compared to other stores, very nice product.
M***s24 Nov 2021 05:11
Excellent quality, I'm in love with the Cape
Y***v17 Nov 2021 08:13
הכלימה large fits well to a height of 130 cm and ''m
G***r16 Nov 2021 05:47
хороший мягкий плащ, очень приятный на ощупь
A***X11 Nov 2021 21:36
el primero me cancelaron el envío por perdida, el segundo llegó bien y está hermoso
M***m10 Nov 2021 18:51
Quality is great and it fits perfectly. I am happy that the product also arrived in a timely manner.
V***W9 Nov 2021 12:45
Good quality, and I arrive before Halloween, so all very well.
I***a2 Nov 2021 10:01
J***l26 Oct 2021 18:29
D***N25 Oct 2021 22:58
Very good product, I loved it, no matter if you want it for cosplay or just to use it, it's a great product, very soft and light.
J***a21 Oct 2021 13:14
It came fast and it's good quality
M***z11 Oct 2021 09:19
Very nice it took a little while to get there but worth the wait I charm
C***s5 Oct 2021 12:50
Es genial ya es 4ta vez que pido, muy bonito diseño y el bordado, recomiendo tardo poco tiempo en llegar
K***o3 Oct 2021 06:58
Super recommend worth too, I ameiiiiiiiii
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
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