SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AnimeHonbu (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://animehonbu.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
actually a pretty good style sweater, fits perfect
We loved it, thanks to the store, it's reliable, it's very nice, we ordered XL because we knew the M would be too tight and if, an XL is like M.
It's beautiful, good quality, it's warm for winter, it's very pretty
Muy pequeña la talla
All right. All right. I measure 185cm and the M a bit fair but fine, maybe a size more would be fine.
Great. I'm doing M L and I took 2xl
Chic color, soft sweatshirt, everything corresponds to the description. Recommend! The baby is happy. Thank you to the store, reached super quickly-in 2 weeks in zapolar.
Pleasant material, came quickly. Slightly large, quality print.
Soft hoodie. Nice print. Keeps even after washing.
I came quickly. In Russian 58-60 4XL came up
Very good, better than already bought
The size M corresponds to the European m. All as in the description, let's see if it will cough. With fleece, but not very warm, more for a warm spring-autumn. Seller recommend
The print is cool; the material is clearly not cotton. Basically not bad
Hoodie corresponds to the photo and description of the store's product. Synthetic fabric creaking, a little with fleece. Pictures are glued sticker and front and sleeves. Sleeves are narrow. For such a price expected better quality. I took it because of the picture, but washing in the typewriter can not survive.
It’s just like the picture I ordered a size XL, perfect.
Everything is cool) came quickly, the material is not Cotton, of course, but warm and soft)) on + 13-18 will go without a T-shirt even)) let's see's see
Hudak came quite quickly, only 2 weeks, the quality is excellent, the thread does not stick out, the fabric is very pleasant to the touch)
Very good material, comfort. Love it
Cool hoodie on the bow of an animator. Came with other goods, in 2 weeks. Warm, pleasant fabric, not blown, the threads do not stick out, neatly sewn, the print is steep. 3XL on the characteristic-185/84 is great. Top for your money!!!
The quality is just super but the Mint came
The waiting time was 18 days to mexico, very good product, recommended, printing looks great, and the fabric is very soft inside! I 'd buy it again because this beautiful
Very comfortable and the fabric is acceptable
Muy buena, es justo como aparece en las imágenes, es muy suave y cómoda, el envío muy rápido tardó poco más de 2 semanas y viene muy bien protegida, totalmente recomendado
Beautiful, thick, synthetic material, warm, fit well, it was for size 12 person I ordered a size L and I look great.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!