SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AnimeHonbu (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://animehonbu.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Material very good, comfortable and soft, really is a sweatshirt and not to make cosplay, arrived in center of Brazil in 1 month, size XL perfect for those with 1,76.
Very good quality.
I bought an S-size but it was too thight. So i cut the sleeves and it looks sick. Really soft as well
a little upset about this but it's on my end, wish I read the description before purchasing ☹️
Size is not XXL
Medium is a bit closer to small than to large, but still fits decently. Extremely fast shipping
smaller than I expected
The product came quickly, very warm sweatshirt of good quality, I recommend :)
Great quality. Good material. Correct size, fits well.
Arrived super fast, very good quality and comfortable
Толстовка соответствует описанию, единственный нюанс - надпись не желтая, а золотая. Не уверена, что принт переживет много стирок, но в остальном толстовка хорошая - очень теплая, красный цвет насыщенный.
Compre XL para mi novio que es L en chile y no le entró el poleron, la calidad es buena pero muuuuuy pequeño
The sweatshirt is cool, very soft, not a single sticking thread. The goods arrived in time, very satisfied:>
Excellent sweatshirt, very very soft inside! I ordered my boyfriend, but now I really want myself the same :)))
I got the product in a week, said it was coming in more than a month, happy with the speed
It's just like in the pictures even mejpr of what I expected, it's arrived on delivery date 2 days earlier. It's a little fair though I asked for a bigger size than mine.
the sizes are very small but the quality its good
Good quality material, very pleased. Only measurements aren't quite accurate. Measured myself and checked their size chart and ordered an XL. Item was way too small. I'll have to reorder an XXL.
Excellent material for cold, size is very accurate, I recommend order a bigger size if you are going to buy, shipping arrive in 15 days, recommended
I love the fabric and it's beautiful
Very good but comes reduced but pretty
Respects simply point the the size XXL at best a 175 big man with CA 80 kg Goes also the is already scarce
My sister loved it!
Hermoso
The material is pleasant to the touch, inside a small fleece. Looks great)